ComplianceDocumentationAudit Readiness

SOPs That Secured a $39M Contract

Food distribution company — major global QSR chain (NDA)

$39M

Annual contract secured

SOPs created

Days start to audit

The Problem

Zero written SOPs or processes. A $39M contract audit scheduled in 30 days.

→Company had zero written SOPs — not even an employee handbook
→Opportunity for $39M annual contract required comprehensive quality and safety documentation
→Client audit scheduled; failure would mean losing the contract
→Owner/leadership lacked the expertise and capacity to create compliant documentation
→Tight timeline with the contract hanging in the balance

What I Did

Created 23 comprehensive SOPs across 3 categories in 30 days:

Security

✓Visitor security and access control
✓Knife and cutting tool control program
✓Tool reconciliation and accountability

Personnel

✓Hygiene practices
✓Infectious illness and injury protocols
✓Uniform policy standards
✓Visitor and contractor hygiene requirements
✓Product traceability and targeted inspections

Operations

✓Annual quality system review
✓Business continuity plan
✓Emergency response procedures
✓Facility design and construction
✓Facility security and product protection
✓Cleaning and integrated pest management
✓Equipment maintenance and safety
✓Chemical control programs

Key Approach

Designed SOPs to meet stringent client requirements while remaining operationally practical for the team. For example, the hand washing policy was based on trust and training rather than invasive monitoring — ensuring compliance without creating unrealistic operational burdens.

Results

✅Passed client audit on first attempt
✅Secured $39M annual contract
✅Created foundational quality infrastructure still in use today
✅Established company as a technically sophisticated partner in the industry

Timeline30 days

“We could have never achieved this contract without StrawbTOPS.”

— Owner/CEO, Food Distribution Company

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